Payment, Shipping, Returns and Refunds Policy

Payment

What payment methods are available?

We accept credit/debit card and PP payments.

Do you offer memberships or subscriptions?

No, we don’t. All purchases on our website are one-time purchases. There are no automatic charges.

Shipping and Delivery

Can I purchase from anywhere in the U.S.?

Yes, we ship to all 50 states and Puerto Rico.

We do not ship to overseas military addresses.

Where do you ship from?

We ship from our stocks across the U.S.

What countries do you ship to?

We ship within the U.S. and to Puerto Rico. We do not ship internationally at this time.

How long does shipping take?

Your order will be prepared within 2-3 days, and delivery typically takes up to 5 days.

Will I be able to track my shipment?

Once your order has been shipped, you will receive tracking information via email.

How will my kit be shipped?

Your kit will be packaged discreetly and securely.

Our semaglutide is shipped in lyophilized (freeze-dried) form (powder form). Before injection, it needs to be mixed with bacteriostatic water to create an injectable solution. Because semaglutide is shipped in this form, it does not require special temperature-controlled shipping. Therefore, we do not include ice packs or any temperature-control materials in the packages.

Refunds

How to request a refund?

If you’re not happy with your results after the first 6 weeks, just let us know via email support@semagenex.com or fill out our Refund Request Form.

While we make a reasonable effort to ensure the quality, accuracy, and safety of the content on our website, it is important to state that it is provided for general information purposes only and does not constitute medical advice. The content on this website, including text, images, and other content, is not intended to replace a consultation with an appropriately qualified medical practitioner.

SemaGenex.com does not provide medical advice. Always consult your healthcare provider about possible interactions, contraindications, and allergies before starting any new supplement or medication.

Individual weight loss results may vary.

Products offered on this website are not approved by the U.S. Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease. Any improper use, including but not limited to the unauthorized handling, storage, or administration of these products, is the sole responsibility of the purchaser. This website and its product offerings are not associated, connected with or endorsed by Nоvо Nоrdіsk A/S in any manner.

Scroll to Top